Learning Lab

Client-Centered Pro Bono (and How to Actually Do It!)

What does it mean for a pro bono project to be "client-centered"? And how does this intersect with volunteer interest and recruitment? This session will explore the ethical, practical, and DEI considerations on why it matters to center all pro bono efforts on understanding clients and their lived experiences. It will also explore how legal aid organizations and many law firms have embraced a client-centered approach to developing projects and managing the work. Participants will learn how a client-centered approach to pro bono leads to more efficient and effective pro bono work, greater success in sustaining pro bono projects, and a more satisfied and sustainable volunteer pool.

Anais Taboas, JD

Program Counsel

Legal Services Corporation

Anais Taboas joined LSC in February 2019 as Program Counsel for Pro Bono Innovation and Veterans Grant Administration in the Office of Program Performance. Anais previously served as the Pro Bono Program Director at Maryland Legal Aid, where she developed state-wide standards for pro bono practice and supervised volunteer case representation. In this role, she also liaised with law firms, solo practitioners, bar associations, law schools, and pro bono affiliate organizations. Anais also previously worked as the South Florida Pro Bono Program Officer at the Florida Bar Foundation, where she developed and promoted pro bono initiatives and provided technical assistance to Foundation grantees. Additionally, Anais served as a Staff Attorney and Private Attorney Involvement Coordinator for Florida Rural Legal Services, coordinating pro bono efforts and managing a civil litigation caseload. Anais received her B.A. in Political Science from Florida International University and her J.D. from the University of Maryland School of Law. Anais is admitted to practice in Florida and the District of Columbia.

Adam Heintz

Adam Heintz is Director of Pro Bono at Legal Services NYC. Mr. Heintz works with staff and pro bono partners to create and manage pro bono projects, place cases, and access in-kind resources from more than 100 major law firms and corporations. He has created more than twenty pro bono initiatives, including projects focused on LGBTQ+ asylum seekers, immigration relief for victims of violence, naturalizations, housing conditions, public benefits, transgender name changes, and more. These efforts collectively benefit nearly 7,000 low-income individuals annually. Mr. Heintz has secured a record eight Pro Bono Innovation Fund grants from the Legal Services Corporation. He also consults with legal aid organizations around the country to help them develop effective pro bono programs. Prior to joining LSNYC, Mr. Heintz spent six years as a litigation associate at Morrison & Foerster, LLP, where he maintained an active pro bono docket. He clerked for the Hon. Cheryl L. Pollak, in the United States District Court, Eastern District of New York. Mr. Heintz has served on the Pro Bono Advisory Council for New York Lawyers for the Public Interest. He is also a founding member of the Brooklyn Family Defense Project’s Associate Advisory Board. Previously, Mr. Heintz was employed as the HIV-Related Violence Program Coordinator at the New York City Gay and Lesbian Anti-Violence Project, and as Director of Education at the Gay Men’s Domestic Violence Project. Mr. Heintz received his B.A. from Oberlin College, and J.D. from NYU Law School.

Cari King, Esq

Pro Bono Director

Atlanta Legal Aid Society

Cari King is the Pro Bono Director at Atlanta Legal Aid Society, a civil legal services organization celebrating its centennial this year. Cari graduated from the University of Georgia School of Law in 2013 and has practiced at Legal Aid since 2015. She began at Legal Aid as a staff attorney practicing general civil law, notably obtaining a bankruptcy student loan discharge that became a published opinion. Cari’s current role includes managing pro bono projects and pro bono staff for the program’s five county offices; recruiting, training, and supporting volunteers, including from firms, corporations, and law schools; and creating new projects in line with client needs, volunteer wishes, and staff and organization priorities. Legal Aid received a 2018 Legal Services Corporation Pro Bono Innovation Fund Transformation Grant to better integrate pro bono.

Jerri Shick

Key:

Complete
Failed
Available
Locked
Evaluation
2 Questions
Speaker Bio
Open to view video.
Open to view video.
Certificate of Completion
Up to 1.80 CLE credits available  |  Certificate available
Up to 1.80 CLE credits available  |  Certificate available