Advances in Intake Examples from Across the Country
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Come to this session and learn about new and innovative ways three legal aid programs are addressing common frustrations in intake, while improving access to services and the client experience. Our interesting and engaging panelists will keep it real and share with attendees their experience in creating and implementing the ways their organizations have tackled the intake challenge. Panelists will share innovations including multi-tiered scheduling systems for intake calls, client portals, new platforms and other intake innovations that are making it better and easier for clients in their service areas to apply for help.
- Participants will learn about new processes, technologies and systems that other organizations have used to improve or streamline the intake process for clients.
- Participants will learn about using methods, such as client portals, to facilitate better client communication about applications, case status, and service delivery.
- Participants will be able to identify pain points related to intake in their own organization and take away some ideas and best practices to use in their own organizations.